Under the WorkCover system, if you don’t agree with a decision made by the insurance company, you don’t have to accept it – you can fight them through Conciliation.
The Accident Compensation Conciliation Service (ACCS) is the independent body that acts as a type of mediator between you and the insurer. If you disagree with something the insurer has done, or they have not done something you need them to, then you simply lodge a request for conciliation form.
The ACCS will allocate your dispute to a conciliator whose job is to try and resolve the dispute between you and the insurer. This might be done by email or telephone but is more often at a meeting called a conciliation conference. The meeting is informal and nothing to be nervous about.
Important points to note:
For free advice about your rights and entitlements under the WorkCover compensation system, contact our Adviceline on (03) 9321 9988.Go Back