How does the claims process work?

We offer a No Win, No Fee arrangement meaning that if we proceed with a claim you will only have to pay legal costs if you receive compensation.

We are committed to maximising the compensation to be received by injured workers. We only charge for the work we do and in most cases we cap our costs so that you receive the majority of your compensation.

Step 1

Seek medical treatment.  

It is helpful to tell your doctor or health provider the circumstances of your work-related injury/illness from the first consultation.  If you need time off work, you will also need a WorkCover Medical Certificate from your doctor.  You should ask for this at the time you consult them about your injury.

Step 2

Notify your employer.  

If you have been injured at work you need to notify your employer within 30 days of becoming aware you have sustained a work injury/illness.  Further, you only have six years from your date of injury/illness to bring a common law claim against your employer.  This date may be extended in some circumstances, such as if you have only recently become aware of the seriousness of your injury/illness.

Step 3

Lodge a WorkCover claim.  

WorkCover claim forms are available at the post office, one of our offices or you can request one by calling WorkSafe on 1800 136 089.  If you incur medical expenses or need to take time off work, you will need to complete a WorkCover claim form and provide it to your employer.  A sample of a completed form is available here.  If you are claiming for time off work, you also need to have a WorkCover Certificate from your doctor.  If you need assistance completing your WorkCover claim form, please contact one of our expert injury lawyers on (03) 9321 9988.

Step 4

Speak to a lawyer.  

Call one of our expert injury lawyers on (03) 9321 9988 and book your free appointment for preliminary advice about your rights and possible entitlements.  Even if you don’t think your injury is serious, you should still obtain legal advice while the circumstances of your injury are fresh in your mind.

To speak directly to one of our expert injury lawyers, call (03) 9321 9988.
Your first appointment is free and we offer a ‘No Win, No Fee’ service.


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