TAC'S new client app: My TAC

TAC'S new client app: My TAC

The Victorian Transport Accident Commission (TAC) has produced an app specifically designed for people injured in accidents.

After 3 July 2017, anyone injured in a transport accident who has lodged a claim will be able to download the app called “MyTAC” from the app store.

This clever innovation will allow injured people to be informed of the benefits and services available to them. It has long been a major flaw in the TAC system that the injured are not told what help is available. This is a great step forward.

The app will also allow claimants to send messages to the TAC and hopefully have their queries answered expeditiously. Similarly, the TAC can now send messages to their clients through this available line of communication.

A significant and extremely useful feature of the “MyTAC” app is that injured people will have the ability to lodge documents by submitting a photo of a certificate, or filling in a form on the app.

Things have come a long way from the time when TAC wouldn’t accept a faxed form!

Under this new system, the all-important incapacity certificates should never again be lost and payments not be interrupted. Combined with the new “Lantern Pay” payment system for service providers, posting in documents to the Victorian Transport Accident Commission may soon become a thing of the past.

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